April 2024 Update!

It has been over a month since Cinnawin made its return and so far things have been going great. I can't thank you enough for your continued support. With that being said there are some old problems that are once again turning up.

A note about wait times

The biggest issue being the order delivery speed. This is an issue that is currently effecting all clients of Cinnawin and requires attention as part of Cinnawin's commitment to great customer service.

During the next week or so Cinnawin will be undergoing an equipment overhaul to increase the daily output and in turn greatly lower the wait times for orders.

Yes, this will cause a delay in all orders placed but this will also allow all orders thereafter to be manufactured and delivered faster then ever before. I believe this slight delay will be well worth it in the long term.

Last summer Cinnawin experienced a lead time of 1 week which is a record that hasn't been beat.

This month Cinnawin is making unprecedented investments in itself for the purpose of turning this operation into a well-oiled machine.

Orders will still be going out albeit at a slower pace until the new equipment is delivered and setup.

A note about the online store

The other main issue is the online store. Shipping glass jars in bulk packs has proven to not be the most popular way to serve customers who don't live near a Cinnawin retailer.

As a result Cinnawin is currently developing a new form factor for Homestyle Cinnamon Spread for the rural and out of province customers. This new form factor will be easy to ship, lightweight, and include flexible quantity options.

In conclusion
Cinnawin has had a great re-opening however challenges remain but in time they will be solved. Thank you for your patience and support.